Frequently Asked Questions
Everything you need to know about our products and services.
What are your shipping rates and delivery times?
We offer standard shipping across the country. Orders are typically processed within 2-3 business days, with delivery taking 5-7 business days depending on your location.
What is your return policy?
We accept returns within 30 days of purchase, provided the items are in their original condition and packaging. Please contact our support team to initiate a return request.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout experience.
Are your products handmade or mass-produced?
At K12 Gallery & TEJAS, we pride ourselves on quality. Many of our items are handcrafted or sourced from specialized artisans to ensure unique, high-quality standards.
Can I change or cancel my order after it has been placed?
Orders can be modified or cancelled within 12 hours of placement. After this window, the order may have already entered the fulfillment process.